Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the property management services provided by Marrakech Property Service ("MPS", "we", "us", or "our") to property owners ("Client", "you", or "your"). By engaging our services, you agree to be bound by these Terms.

2. Services

MPS provides short-term rental property management services including but not limited to:

• Listing creation and optimization on Airbnb, Booking.com, Vrbo, and other platforms
• Dynamic pricing strategy and revenue management
• Guest communication and support (24/7)
• Check-in and check-out coordination
• Professional photography of the property
• Turnover cleaning and hospitality-grade housekeeping
• Property maintenance and repairs
• Pool and garden maintenance
• Linens, towels, and toiletries management
• Review and reputation management

The specific services included in your management package will be agreed upon in writing before the start of the engagement.

3. Property Owner Obligations

As a property owner using our services, you agree to:

• Provide accurate and complete information about your property
• Maintain adequate insurance coverage for your property
• Ensure your property complies with all local regulations and permits
• Keep the property in good condition and address structural issues promptly
• Provide timely access for guests, cleaning, and maintenance
• Respond to communications from MPS within a reasonable timeframe
• Notify MPS of any changes to the property or ownership

4. Fees and Payment

Our fee structure is as follows:

• Management fee: A percentage of gross rental revenue, as agreed in your management agreement
• Setup fee: A one-time fee for onboarding, photography, and listing creation (if applicable)
• Cleaning fees: Included in the management fee for standard turnovers
• Maintenance: Routine maintenance included; major repairs quoted separately

Payments to property owners are processed monthly, within 15 days of the end of each calendar month. MPS provides detailed monthly reports with occupancy data, revenue, and expenses.

5. Cancellation Policy

Either party may terminate the management agreement with 30 days' written notice. Upon termination:

• MPS will complete any active guest bookings
• Outstanding payments will be settled within 30 days
• MPS will remove all listings from platforms within 7 days
• Property access keys and codes will be returned

6. Guest Bookings

MPS acts as an agent for the property owner in managing guest bookings. The rental agreement is between the guest and the property owner. MPS is not a party to the rental contract and does not assume liability for guest actions or property damage beyond what is covered by the security deposit.

7. Property Damage

MPS will collect a security deposit from guests as part of the booking process. In the event of guest-caused damage, MPS will:

• Document the damage with photos and a written report
• Deduct repair costs from the security deposit
• Notify the property owner within 48 hours
• Pursue additional compensation if damage exceeds the deposit

8. Insurance

Property owners are responsible for maintaining adequate property insurance, including coverage for short-term rental activity. MPS recommends comprehensive coverage including liability, contents, and loss of income. MPS carries its own professional liability insurance.

9. Limitation of Liability

MPS shall not be liable for:

• Loss of revenue due to market conditions, platform changes, or force majeure
• Damage caused by guests beyond the security deposit amount
• Structural issues or pre-existing conditions in the property
• Changes in local regulations that affect rental operations
• Acts of nature, civil unrest, or other force majeure events

10. Confidentiality

MPS will keep all property owner information confidential and will not share it with third parties except as necessary to provide our services (e.g., with booking platforms, cleaning teams, or as required by law).

11. Governing Law

These Terms are governed by the laws of Morocco. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Marrakech, Morocco.

12. Contact Us

For questions about these Terms & Conditions: